Where Is My Order? The Truth About Cappy Camera Pre-Orders & Shipping Times
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Where Is My Order? The Truth About Cappy Camera Pre-Orders & Shipping Times
If you are reading this, you are likely eagerly checking your mailbox waiting for your Cappy Camera. First off: Thank you.
We know that in the age of Amazon Prime, waiting more than two days for anything feels like an eternity. We want to be 100% transparent about why we sometimes switch to "Pre-Order," how long the wait actually is, and why your camera is worth it.
The Short Answer: Current Wait Times
Due to unexpected viral demand on TikTok and Instagram, Cappy Camera is currently in a pre-order phase. New orders are estimated to ship in 3–4 weeks. We are a small-batch manufacturer, meaning we prioritize quality over speed. If you cannot wait, we offer a 100% no-questions-asked refund policy before your order ships.
Why is there a delay? (The Good News)
To be honest? You guys broke the internet.
When we launched our latest batch, we expected it to last a few months. Instead, it sold out in days. While we are incredibly specific about our manufacturing (checking every flash, every sensor, and every folding mechanism), we physically couldn't make them fast enough to keep up with the viral videos.
We are working overtime to restock, but we refuse to cut corners just to ship faster. We want to ensure that when you open your Cappy, it works perfectly.
The Timeline: What to Expect
If you placed a pre-order, here is the realistic timeline:
- Weeks 1-2: Manufacturing and Assembly. Your camera is being built and tested.
- Week 3: Freight to our Warehouse. The batch arrives at our fulfillment center.
- Week 4: Shipping to You. We print labels, pack orders, and hand them to the carrier.
Note: If you receive a tracking number that says "Label Created" but doesn't move for 48 hours, don't panic! It just means we are processing a massive wave of orders and the carrier is scanning them in.
Our "No-Risk" Promise to You
We know that tying up your money for a month can be stressful. We want you to feel safe.
If at any point before your camera ships you decide you don't want to wait, just email us. We will cancel your order and issue a full refund immediately. No fees, no hassle, no questions asked.
We are confident you'll love the camera, but we never want you to feel "trapped" in a pre-order.
Thank You for Supporting Small Business
By pre-ordering, you are helping an independent camera brand grow. We aren't a faceless corporation; we are real people obsessed with vintage photography, and we can't wait to see the photos you take.
Have a specific question about your order number?